Location: Cumberland (with flexibility for remote work)
Type: Full-time | Permanent
Salary: £30,000 per annum
Reports to: CEO and BECBC Board
Overview
Britain’s Energy Coast Business Cluster (BECBC) is seeking a Member Secretary to play a central role in supporting and engaging its growing membership network. This is a hands-on, people-focused position, acting as a key point of contact for members and helping them gain maximum value from their membership.
The role combines member engagement, administration, systems management, and event support, requiring excellent organisation, communication skills, and a proactive, service-led approach.
Key Responsibilities
Member Support & Engagement
- Welcome new members and support their onboarding, ensuring awareness of meetings, sector groups, and engagement opportunities
- Coordinate meeting bookings and liaise with the social media team to support video content
- Deliver a positive offboarding experience, promoting continued engagement with member benefits
- Keep members informed about events, meetings, and promotional opportunities
- Provide consistently excellent customer service
Membership Administration
- Manage membership renewals, including invoicing, updating company details, and following up payments
- Respond to member queries and resolve issues, including access to Glue Up or website-related support
Glue Up & Website Management
- Manage the Glue Up platform, ensuring the members’ area functions effectively for ticketing and information sharing
- Monitor platform updates and share relevant changes with members and the internal team
- Maintain the website by posting tenders, news, and events in a timely manner
- Liaise with A Digital to resolve technical issues
Events & Sector Groups
- Support the planning and delivery of Energy Networx and Sector Group events
- Attend events when required, providing administrative and on-the-day support
- Assist Sector Groups with logistics, venue sourcing, and event coordination
Reporting & Communications
- Assist with reporting using Excel, producing clear and accessible information
- Record and digitise media content when social media colleagues are unavailable
- Attend communications meetings to help identify and support engagement opportunities
Executive & Board Support
- Take minutes at Board meetings and provide operational updates
- Support venue sourcing and administrative tasks as required
- Attend Shadow Board, Strategy Day, Communications, and Operations meetings when needed
Prospects & Membership Growth
- Engage with guest members and prospects to encourage full membership
- Manage trial memberships and support conversion to full membership
Other Duties
- Undertake any other reasonable tasks requested by the CEO or BECBC Board
What We’re Looking For
- Strong communication and organisational skills
- Confidence using digital platforms such as Glue Up and Excel
- A proactive, problem-solving mindset
- Ability to work independently and collaboratively
- A friendly, professional approach with a strong focus on member experience
About BECBC
Britain’s Energy Coast Business Cluster (BECBC) is a not-for-profit business network based in Cumbria, bringing together organisations of all sizes across energy, engineering, professional services, digital, creative industries, and more.
BECBC exists to help businesses connect, collaborate, and grow. Through a supportive and active community, members can raise their profile, develop new opportunities, and build meaningful professional relationships.
What BECBC Offers Its Members
- Networking: Regular events and sector group meetings
- Business Development: Opportunities to collaborate and grow
- Industry Updates: Access to tenders, news, and regional insights
- Support & Visibility: A platform to showcase expertise and success
- Collaboration: Bringing businesses together to tackle shared challenges
BECBC plays a vital role in supporting the local economy and helping businesses thrive in Cumbria and beyond.
To apply & find out more click here!
