First Line Manager

A staggering 82% of managers, team leaders and supervisors are promoted into their management position with no support or training for their new role. This means that most teams are managed by someone struggling to do their best in difficult circumstances, without knowledge or experience of how to motivate or engage people or have meaningful performance management conversations.

When managers focus on feedback, recognition, collaboration, goals and strengths, employee engagement, performance and job satisfaction increase and staff turnover decreases. This is good news for organisations as evidence shows that those with an engaged workforce are, on average, 16% more profitable than those whose employees are disengaged.

The Centre for Leadership Performance gathers impact data to evaluate the success of our programmes, focusing on changes in some key areas (see table below for our focus for this programme).

The development of skills in these five areas are essential for personal success and contribute directly to the long- term success of businesses and the local community.

Workshop modules are all mandatory and include:

The First Line Manager programme runs over 10-12 weeks and includes a mixture of workshops, reflection and guided action planning, with time between each workshop for delegates to start practicing what they have learned and creating new habits.

Outcomes may not be the same for every individual but are likely to involve some or all of the following:

• To be able to build positive relationships with their team members and have meaningful conversations with them. The long term effect of this is likely to improve motivation and engagement.
• To have increased their confidence, particularly around having tricky conversations like giving feedback and performance improvement. The long term effect of this is likely to improve productivity.
• To be able to address minor performance issues before they escalate to the HR team. The long term effect of this is to save time and other resources, resulting in increased profitability and productivity.
• To be able to increase engagement and motivation their teams, with the long term effect of reducing employee turnover and improving productivity.